Sankofa Hospitality is recognized as an innovative leader in our industry, specializing in the management and development of premium-branded and independent hotels.
We have managed hotels representing many major international brands including Starwood’s Luxury Collection, Westin, JW Marriott, Courtyard by Marriott, Sheraton, Doubletree, Renaissance, Hilton and many others.
As a leading U.S.-based global management company, with over 20 years in the industry, specializing in hotel management, we have developed a successful operating strategy that combines economies of size with agility in deploying resources focused on achieving hotel owners’ investment goals. These efficiencies consistently produce strong financial results for our clients, making Sankofa the preferred operator of choice
Customer Service Training
Our specialty is Customer Service Training and Staff Development geared toward all spheres of the service-based industry.
Our Customer Service Training is called "How To Be A Customer Server." Our approach to customer service involves not only the front line team members, but requires executives and department heads to participate.
It teaches all members of your team not just about the customer, involves metrics like Personality Placement, Strategic Hiring,Market Segment Training.
Sankofa Hospitality understands the technical and legal processes that are involved when it comes to receiving a distressed property by a lender through foreclosure, bankruptcy, and negotiated transitional handovers. We have extensive experience in independent and branded hotel, resort and condo association receivership. Since the early 2000 Sankofa has managed a whole host distressed hotel assets from local, regional and national lending institutions. We stabilize troubled assets; operate them in an efficient cost effective manner while providing the lender with a plan to best meet the needs to secure a sale in a realistic timeline that minimizes the financial loss.Within 24 hours of a court ordered receivership appointment, Sankofa Hospitality will take over the asset and following process will be implemented
Receivership Takeover Process